Siemens

ITSReviewAnnual2015

Company Profile Siemens At Traffex 2015, Siemens unveils a different approach to network management utilising its new Service Operations Centre (SOC) - a dedicated traffic management and support service which brings together the company’s existing Field Service Contact Centre, Systems Support and its Poole-based Consultancy Services team into one location. Based at its UK headquarters in Poole, Dorset, the development is designed to further enhance customer service with the capability to remotely manage local authority road networks including monitoring key routes and junctions, strategic traffic control and network optimisation - all from a single facility. According to the Head of Consultancy Services, Martin Andrews (pictured right), the new Service Operations Centre is designed to meet the short and longer term 68 ITS REVIEW Annual Review 2015 market and customer operational requirements by offering additional out-sourced facilities that will also support stretched customer traffic control resources. “By combining our offering, we can provide an enhanced level of day-to-day operational support to customers that is completely flexible depending upon their requirements”, he said. That means a secure 24×7 network management service provided by industry leading traffic consultants and engineers. Operational and system support at every level that customers may need, from route and junction monitoring to full strategic traffic control and network optimisation. In practice, the Service Operations Centre will receive and handle all incoming customer and field-based service calls and provide functional capability for remote operation and management of traffic control systems and traffic networks on behalf of local authorities. Underlying technologies The operational support aspects of the Service Operation Centre is made possible by the latest developments in IP Communications and IT Hosting approaches, and specifically Siemens Stratos, the company’s cloud-based strategic traffic management system. Stratos integrates the latest developments in information technology and cloud computing to create the most effective traffic management solution available today. With a continually growing set of capabilities, Stratos can evolve with traffic managers, networks and travelling public needs. The Service team combines expertise from Siemens Contact Centre, Systems Engineering & Support and Consultancy Services to deliver a completely flexible traffic management service, working on behalf of, or alongside, customer and Local Authority staff. An important factor in both the decision making process and speed of response is having access to the best and most up to date information, coupled with historical experience of similar situations. With the SOC, and Stratos, Siemens support staff are able to quickly understand complex traffic scenarios, and draw on shared experience from across an experienced multi-discipline team, to ensure the most appropriate control actions are quickly taken – and to allow customers and their road networks to learn and adapt as a result. Furthermore, the SOC’s underlying cloud-based IP technology means that as traffic management situations develop, additional service delivery stakeholders can securely access control room information from wherever they are – through smartphones, tablets and laptops – should they wish, or need to. Flexible traffic management as a service


ITSReviewAnnual2015
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